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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Win2PDF compatibility with WinFax | |
| Problem:Win2PDF stops working after Winfax, FaxTalk, or RightFax is installed.Solution:WinFax 4.5 takes over the FILE: printer port, thereby preventing any other printer from printing to a |
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| Installed DLLs | |
| Problem:What DLLs are installed by Win2PDF?Solution:Win2PDF does not install or overwrite any Microsoft supplied system DLLs. Win2PDF will install the following printer driver DLLs and related files into the following loca |
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| Viewing PDF files in Outlook Express | |
| Problem:When I send several PDF files created by Win2PDF as e-mail attachments, the recipient can't open the attachments. The recipient is using Outlook Express 6.0 with Service Pack 1, and receives the message: "OE removed access to the unsafe |
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| Font Support | |
| Problem:What fonts does Win2PDF support?Solution:Win2PDF supports the 14 fonts that are built into Adobe Acrobat Reader®. These include: · Courier · Courier-Bold · Courier-Oblique · Courier-B |
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| Paper size setting not sticking | |
| Problem:When I set Win2PDF to a specific paper size and orientation, it doesn't remember the settings. It reverts back to the original paper size and orientation the next time I use it. Is there a way to have it remember the paper size and orientati |
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| Searchable text | |
| Problem:Is the PDF document produced by Win2pdf searchable in Adobe Acrobat Reader?Solution:Yes, documents produced by Win2PDF are searchable in Adobe Acrobat Reader. |
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| Bookmark support | |
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Problem:Does Win2PDF support table of contents (TOC) entries in Microsoft Word documents?Solution:The released version of Win2PDF does not support PDF bookmarks, and it does not convert Microsoft Word table of contents entries to |
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| Email client compatibility | |
| Question:Could you provide a full list of email systems (or protocols) that Win2PDF integrates with?Answer:Win2PDF supports the Simple MAPI interface as documented by Microsoft. We have tested Win2PDF with Outlook, Outlo |
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| hyperlink border style | |
| Problem:Can you get the hyperlinks in the PDF without the dotted line around them?Solution:It's not possible to change the hyperlink border style, but it is possible to remove the hyperlinks altogether. If you click on the "PD |
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| Problem saving to a network drive | |
| Problem:When saving a PDF file to a network drive, the file is created but the size is always 0 Kb. Creating files on local drives works correctly.Solution:Make sure the TEMP directory is located on the local PC. This error ca |
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| Spooler event logging | |
| Problem:When Win2PDF creates a file, several events are added to the Windows event log. How do I disable the event logging for Win2PDF?Solution:The events are created by the Windows print spooler, not Win2PDF. To disable the spoole |
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| Image Quality | |
| Problem:How do you increase the quality of images in a PDF file? Solution:Poor image quality could be caused by a number of factors including:-The resolution of the source image.-The resol |
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| Runtime Error 203 | |
| Problem:When creating a large number of PDF files, we're getting error dialogs displaying "Runtime Error 203 at 00003399" and "Runtime Error 216 at 000078D1". Solution:This problem ha |
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| Network file permissions | |
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Problem:When I create a file with Win2PDF, the permissions on the file do not allow other users to access the file even though the permissions for the folder should allow this. Solution:Win2PD |
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| PDF hyperlinks to local files | |
| Problem:Can Win2PDF convert hyperlinks to local files? Solution:Yes, if you use a file:/// prefix in front of the file Win2PDF will convert it to a worki |
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| Barcode Fonts | |
| Problem:When I try to create a PDF file using a TrueType barcode font, the raw data is displayed instead of the barcode. Solution:Win2PDF supports the 14 fonts that are built into Adobe Acrobat Reader. T |
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| DOS printing | |
| Problem:Is it possible to print from a DOS program using Win2PDF? Solution:If the DOS program outputs text files, it may be possible to use Win2PDF. To configure Win2PDF to capture DOS text, do the follo |
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| Centering printing | |
| Problem:When I print a PDF file created by Adobe Reader to a paper printer, the printed graphics are offset on the page. Solution:The print dialog in Adobe Reader has an option labelled "Auto-rotate |
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| Problem creating a PDF file from MapInfo | |
| Problem:Printing from MapInfo to the Win2PDF printer creates an empty PDF file. Solution:If you download and install the "Win2PDF Admin Utility", you can enable a troubleshooting option that may |
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| Paper sizes supported | |
| Problem:What paper sizes are supported by Win2PDF? Solution:Information on paper sizes supported by Win2PDF is available at the following location: |
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| Remove footer from Internet Explorer | |
| Problem:When converting a web page to PDF using Internet Explorer, a footer is added to the PDF file. How do I remove the footer? Solution:This footer is added by Internet Explorer. You can remove the fo |
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| Adding to an existing PDF file | |
| Problem:Is it possible to add to an existing PDF file? Solution:Yes, you can use Win2PDF to add to the beginning (prepend) or end (append) of an existing PDF document. Just select the existi |
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| How to determine the installed version of Win2PDF | |
| Problem:How do I determine the installed version of Win2PDF? Solution:You can run "Enter Win2PDF License" from the Start Menu |
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| Scanned document conversion | |
| Question:Does Win2PDF support scanning text documents to produce a PDF file?Answer:Win2PDF does not directly support scanning to PDF, but you can scan documents in another program and then print the scanned documents to the Win2PDF |
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| Tagged PDF files | |
| Question:Does the current version of win2pdf support creating tagged PDF files? Answer:The current version of Win2PDF does not create tagged PDF files. If you are using Win2PDF created PDF files with Adobe Reader for PalmOS, the fi |
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| Stop printing to a paper printer | |
| Problem:When creating a PDF file, the pages are also printed to a paper printer. How do I stop or prevent this from happening?Solution:On the Win2PDF file save dialog, there is an option to "Print PDF". When this is check |
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| Editing an existing PDF file | |
| Problem:Can Win2PDF edit an existing PDF file?Solution:Win2PDF can create PDF documents, but it cannot edit existing PDF documents. If you want to change something in a PDF file, you will have to make the change in the source do |
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| Page size margin or pagination problems | |
| Problem:When I try to print some reports and the report content is larger than one page, the report is cropped or not paginated correctly.Solution:The Win2PDF "letter" and "a4" paper sizes do not contain a margi |
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| Embedded hyperlinks aren't converted to PDF hyperlinks | |
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Problem:The embedded hyperlinks in a Word document aren't converted to PDF hyperlinks by Win2PDF.Solution:Links will be preserved if the text in the printed document starts with the characters "http:" or "www" |
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| Lost Registration Code | |
| Problem:I previously purchased Win2PDF, but can't find my registration code.Solution:Send an email to registration@win2pdf.com using the same em |
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| Changes in Win2PDF 3.0 | |
| Problem:What changes are included in Win2PDF 3.0?Solution:Win2PDF 3.0 includes the following changes:-Full support for Windows XP x64 Edition and Windows Server 2003 x64 Edition.-Adds support for embedded |
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| PDF file size is too large | |
| Problem:The PDF file created by Win2PDF is too large. Solution:If the document contains many images, try reducing the Win2PDF resolution. Information on the resolution setting is at: |
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| CMYK colorspace | |
| Question:Does Win2PDF support the CMYK color space when saving images in a PDF file?Answer:Win2PDF uses the standard Windows printer interface, and does not support the CMYK color space in PDF files. |
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| "Overwrite original file" setting in merge dialog not saved | |
| Problem:When merging to an existing file, the "Overwrite original file" setting is not saved between jobs.Solution:The latest version of Win2PDF available on win2pdf.com fixes the problem. |
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| Can't create a PDF file | |
| Problem:I can't create a PDF file from any Windows application. Microsoft Word reports the following error: " Windows Cannot print due to a problem with current printer setup.Try one or more of the following: |
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| Compatibility with different versions of Adobe Acrobat Reader | |
| Question:What version of Adobe Reader is required to view PDF files created with Win2PDF?Answer:PDF files created by the standard version of Win2PDF are compatible with Adobe Acrobat 3.0 and above. PDF files created wit |
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| JPEG compression options | |
| Problem:PDF files created by Win2PDF that contain images are larger than PDF files created by Adobe Distiller. How can I reduce the PDF file size of documents that contain images?Solution:You can adjust the JPEG compression "q |
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| Scan to PDF | |
| Question:Can Win2PDF scan multiple page documents to PDF?Answer:Win2PDF does not allow you to scan directly to PDF, but you can scan into a separate program and then "print" the scanned image to the Win2PDF printer. This |
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| PDF/X-1a prepress standard interchange | |
| Question:Does Win2PDF support the PDF/X-1a standard for prepress data interchange?Answer:Win2PDF does not support the PDF/X-1a standard. A list of tools that do support this standard is at: |
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| Missing diacritics or accent marks | |
| Problem:When converting a document that contains characters with diacritics or accents, some of the characters in the PDF file are missing the diacritics.Solution:Win2PDF 3.20 and above fixes this problem. The latest version |
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| JPEG or TIFF output | |
| Question:Can Win2PDF create a JPEG or TIFF file instead of a PDF file?Answer:If you create a PDF file with Win2PDF, you can use the Adobe Reader snapshot tool to create an image of any section of the PDF file. The snapshot tool |
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| Forms support | |
| Question:Does Win2PDF support creating PDF forms or fillable forms?Answer:No, Win2PDF does not currently support the forms feature of the PDF format. Adobe Acrobat Professional can be used to add form fields to a PDF file created b |
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| PDF files can't be searched in Adobe Reader | |
| Problem:PDF files created when the "Win2PDF Font Helper" is installed can't be searched in Adobe Reader.Solution:If you download and install the "Win2PDF Admin Utility", you can enable an option that will allow |
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| Manually configuring to email a PDF with no user interaction | |
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Problem:How can I manually configure Win2PDF to automatically send an email as an attachment to the same email address with no user interaction?Solution:First install the Win2PDF Mail Helper application available at the following |
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| Email hyperlinks with '.' characters aren't detected correctly | |
| Problem:When I create a PDF with an email address that contains a '.' character, the part of the email to the left of the '.' character dissapears. For example the hyperlink of john.doe@domain.com become |
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| Daylight Savings Time | |
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Question:Is Win2PDF affected by daylight savings time (DST) ?Answer:Win2PDF stores the current local time in the PDF file when the file is created. Win2PDF uses the local time information including the current time zone and dayl |
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| "PDF Options" missing from Windows Vista IE7 file save dialog | |
| Problem:When creating a PDF file from Internet Explorer 7 on Windows Vista, the Win2PDF file save dialog does not have a "PDF Options" button at the bottom of the file save dialog.Solution:When Internet Explorer 7 is runn |
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| Reducing processor load while creating a PDF file | |
| Problem:When sending a large report to Win2PDF, the processor load is very high. Is there any way to reduce the processor load while creating a PDF file?Solution:
The only configurable option in Win2PDF that will reduce the proc |
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| How to automatically merge to a single PDF file | |
| Problem:I have many documents that I would like to convert to a single PDF file without being prompted to merge for each file.Solution:If you download and install the "Win2PDF Admin Utility", you can enable an option to a |
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| Prevent users from deleting Win2PDF printer | |
| Problem:How do I prevent users from deleting the Win2PDF printer from the printers folder in a server environment?Solution:
You can restrict users from deleting printers from the printers folder by enabling a group policy named &q |
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| Alternate PDF viewers | |
| Question:Do files created with Win2PDF work with PDF viewers other than Adobe Reader?Answer:Yes, Win2PDF will work with any available PDF viewer such as:Sumatra PDF Viewer - |
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| Change paper size or orientation from command line | |
| Question:Is it possible to change the Win2PDF paper size or orientation from a command prompt?Answer:
It isn't possible to set standard Windows settings such as paper size or orientation using the registry, but you can change thes |
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| Convert JPG to PDF from the command line | |
| Question:Is there a way convert a JPEG to PDF using Win2PDF and the Windows "Picture and Fax" viewer?Answer:
The command line to print from the Windows "Picture and Fax" viewer to Win2PDF is:
run |
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| Multiple PDF pages when using Microsoft Paint | |
| Problem:When printing from the Microsoft Paint tool to Win2PDF, the image appears on multiple pages in the PDF file. How can I make sure the image stays on one page in the PDF file?Solution:If you open the Paint "Page Setup& |
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| Can Win2PDF create "accessible" PDF files? | |
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Question:Can Win2PDF produce "accessible" or ADA compliant PDF files?Answer:PDF accessibility is a complex topic, and PDF files may or may not be accessible depending on how you define it. Adobe Acrobat inc |
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| Printer sharing problem on Windows Vista | |
| Problem:When using printer sharing to install Win2PDF on a Windows Vista client, the client isn't able to create PDF files.Solution:This is a known problem in Windows Vista, and we have confirmed that insta |
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| Can Win2PDF convert XPS documents to PDF? | |
| Question:Can Win2PDF convert Microsoft XML Paper Specification (XPS) documents to PDF?Answer:Yes, Win2PDF can convert XPS to PDF if you open the XPS documents in the XPS Viewer and print the documents to the Win2PDF printer. You c |
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| Can Win2PDF print Postscript PS files directly? | |
| Question:Can Win2PDF print Postscript or .PS files directly?Answer:If you want to print from applications that generate Postscript directly, you can install the free Win2PDF Font Helper add-on. You can download the Win2PDF Font He |
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| Convert PDF to JPG | |
| Question:How can I convert a PDF file to JPEG (JPG) file?Answer:If you only have a few documents to convert, you can create a PDF file using Win2PDF and then open the document in Adobe Acrobat Reader. When the docum |
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| PDF/A support | |
| Question:Can Win2PDF create PDF/A files for long term archiving (ISO 19005-1).Answer:We have a pre-release version of Win2PDF with PDF/A support at the following page: |
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| PDF file is encrypted error when merging with Win2PDF 7 | |
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Problem:When appending or prepending to an existing PDF file from Win2PDF 7, I'm getting an error message stating the existing file is encrypted.Solution:
If you download the Win2PDF 7.0.1 update from the followin |
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| SAP device type | |
| Question:To print to Win2PDF from SAP, what device type should be specified in the SAP configuration?Answer: From the SAP online help:
"In the case of frontend printing under Microsoft Windows, you can als |
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| PDF displays correctly in Adobe Reader, but doesn't print correctly | |
| Problem:A PDF created by Win2PDF displays correctly in Adobe Reader, but graphics or text are missing when printed to a paper printer.Answer:If the PDF displays correctly but prints on a paper printer |
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